Frequently Asked Questions
Everything you need to know about our premium roasts and delivery.
How long does it take for my coffee to ship after roasting?
To ensure maximum freshness, we roast our beans in small batches daily. Orders typically ship within 24 to 48 hours of roasting so they arrive at your door at their peak flavor profile.
Do you offer whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum longevity or choose from various grind sizes including Drip, Espresso, and French Press to suit your brewing method.
What is your return policy on coffee products?
Because coffee is a perishable food item, we cannot accept returns. However, if you are unsatisfied with your order or if it arrived damaged, please contact our support team within 14 days for a replacement or store credit.
How should I store my coffee to keep it fresh?
We recommend storing your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and fluctuating temperatures can compromise the oils and flavor of the beans.
Do you offer a subscription service?
Yes! You can subscribe to your favorite roasts and save 15% on every order. Choose your delivery frequency—ranging from every week to every month—and manage or cancel your subscription at any time through your account.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.